Shipping policy

Shipping destinations and cost

Tactile Air currently ships to addresses in the United States. Standard U.S. shipping is free.

Processing and delivery estimates

Orders are usually processed by our fulfillment partner within 1–3 business days. After processing, estimated delivery is 10–23 business days. Most orders therefore arrive approximately 11–26 business days after purchase.

Delivery dates are estimates, not guarantees. Weekends, holidays, carrier delays, customs processing, severe weather, high-volume periods, and address issues can extend delivery time.

Tracking

When tracking becomes available, we will email it to the address used at checkout. Tracking can take several business days to update after a label is created.

Separate shipments

Items in the same order may be fulfilled separately and arrive in more than one package. You will not be charged additional shipping when an order is split.

Address changes

Review your shipping address before placing an order. Email tactileair-support@googlegroups.com immediately if a correction is needed. We can change an address only before supplier processing begins. We are not responsible for delays or loss caused by an incorrect address supplied at checkout.

Delayed, lost, or damaged packages

If tracking has not updated for an extended period, the package is marked delivered but cannot be found, or the order arrives damaged, contact tactileair-support@googlegroups.com with your order number. For damage, include photos of the product and packaging. We will review the shipment with the carrier or fulfillment partner and provide the available resolution.

Questions

Email tactileair-support@googlegroups.com. Please allow up to two business days for a response.