Refund policy

Returns

We accept return requests within 30 days of delivery. To be eligible, an item must be unused, unopened, and in its original packaging, with proof of purchase.

Because fragrance is a personal-use product, opened or used bottles cannot be returned unless the item is defective, damaged, or incorrect.

Start a return

Email tactileair-support@googlegroups.com before sending anything back. Include your order number and the reason for the return. If the item arrived damaged, defective, or incorrect, include clear photos of the product and packaging. Returns sent without authorization may not be accepted. Do not return products to the supplier or to the address shown on the original parcel.

Return shipping

Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect. Original shipping charges, if any, are non-refundable.

Cancellations and address changes

Contact us as soon as possible. We can cancel or change an order only before it enters supplier processing. Once processing or shipment has begun, cancellation or address changes cannot be guaranteed.

Refunds

We will notify you after we receive and inspect an approved return. Approved refunds are issued to the original payment method within 10 business days. Your bank or card issuer may need additional time to post the refund.

Exceptions

Gift cards and items marked final sale cannot be returned. Your statutory consumer rights are not affected.

Questions? Contact tactileair-support@googlegroups.com.